The following are the terms and conditions which apply to sales of made-to-measure and Ready-Made garments and also to alterations to ready-made garments, purchased from Estie Couture Flagship Store at 10-12 High Street, Staines, TW18 4EE please make sure the font is all the same as well. (“Estie Couture”) to you, (“the Customer”).

Made-to-measure garments are personally tailored to the Customer’s specifications and cannot be re-sold. Estie Couture  is therefore unable to accept any cancellation of an order for a made-to-measure item. Estie Couture will make all reasonable and possible efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes. Items purchased from Estie Couture are non exchangeable and non refundable.

Made-to-measure items and alterations are custom made items to which the distance selling provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations 2013 are not applicable.

If the customer is not satisfied with the quality of the delivered items(s), Estie Couture will, following inspection of the goods, implement a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.

Orders for alterations to ready-made garments cannot be cancelled and any variation to an alteration order may be subject to an additional charge. Should Estie Couture agree, in its absolute discretion, to accept a cancellation, it reserves the right to make a cancellation charge to the customer.

In the event of any dispute as to whether a finished or made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the Estie Couture Order or Measurement Slip shall be final. Accuracy of measurements submitted to Estie Couture by the Customer will be entirely at the Customer’s own risk.

The Customer agrees to attend fittings of the made-to-measure or altered ready-made garment. The fitting shall take place after delivery of the order. (Dispatch times are excluded from the aforementioned). In case of any alternations, the timeline shall include the to and fro to the designer and the alteration time takem by the designer. Estie couture shall try to fastrack the process but cant commit to the same and no urgent shipments shall be accepted in this case, unless the customer agrees to pay for the shipping charges.

Estie Couture cannot guarantee delivery of a finished made-to-measure garment to the Customer within any particular time, as it purely depends on the shipment time to and fro from the designer and the alteration time. 

Customers must collect finished articles within 30 days of being advised by Estie Couture that they are available for collection. Failure to collect within this time without the consent of Estie Couture may result in the item being disposed off. Correspondence of delivery will be via electronic mail or contact details recorded on the form. Customers are requested to check the details thoroughly prior to submission.

Ownership of any garment shall not pass to the Customer until paid for in full.

The clients are responsible to keep garments safely and in proper packaging to avoid wear and tear of the outfits.